At FERVOUR Sportswear, customer satisfaction is important to us. As a manufacturer and supplier of sportswear, athletic apparel, footwear, and sports equipment, we strive to deliver products that meet the highest standards of quality and craftsmanship.
Please read our Refund & Returns Policy carefully before placing an order.
Returns
We accept return requests only under the following circumstances:
- The product received is damaged during shipping.
- The product received is defective due to a manufacturing fault.
- The wrong product was delivered.
- The quantity received does not match the confirmed order.
To be eligible for a return:
- The request must be made within 7 days of receiving the order.
- The product must be unused, unworn, and in its original condition.
- Original packaging, labels, and accessories must be included.
- Proof of purchase and photographs of the issue may be required.
Products returned without prior approval may not be accepted.
Non-Returnable Items
Returns or exchanges are not accepted for:
- Customized or OEM products
- Private label orders
- Products manufactured according to customer specifications
- Used, washed, or damaged items caused by misuse
- Clearance or promotional sale items (unless defective)
Because many of our products are manufactured specifically for individual customers, custom orders cannot be cancelled or returned once production has begun.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed using the original payment method whenever possible.
Please allow 7–14 business days for the refund to appear, depending on your bank or payment provider.
Shipping charges, customs duties, taxes, and import fees are generally non-refundable unless the return is the result of our error.
Exchanges
We will gladly replace products that are:
- Defective due to manufacturing faults
- Damaged during transit
- Incorrectly supplied
Replacement requests should be submitted within 7 days of delivery, along with clear photographs and your order details.
Order Cancellation
Orders may be cancelled before production or shipment begins.
Once production has started—especially for customized, OEM, or private label orders—cancellations may not be possible, and any costs already incurred may be charged.
Damaged or Incorrect Orders
If your shipment arrives damaged or contains incorrect items, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photographs of the product
- Images of the packaging
- A brief description of the issue
We will investigate the matter and offer an appropriate solution, such as a replacement, repair, or refund where applicable.
Shipping Costs for Returns
If the return is due to our error (incorrect or defective products), we will arrange or reimburse reasonable return shipping costs where applicable.
If the return is requested for any other reason, the customer is responsible for return shipping charges.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
International Orders
International customers are responsible for any customs duties, import taxes, or local fees imposed by their country’s authorities.
Refunds do not include customs charges or import duties already paid.
Inspection & Quality Assurance
Every product is carefully inspected before shipment to ensure it meets our quality standards. If you believe your product has a manufacturing defect, our quality assurance team will review your claim before approving a replacement or refund.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through the contact information provided on our website.
Website: https://fervoursportswear.com/
By placing an order with FERVOUR Sportswear, you acknowledge that you have read and agreed to this Refund & Returns Policy.
